Cancellation and Refund

Effective Date: 03/05/2025
Applies to: All services and digital products offered by Akdron Consultancy

At Akdron Consultancy, we prioritize client satisfaction. Since we offer digital services and customized solutions, our cancellation and refund policies are designed to be fair and transparent while protecting the integrity of our work.

 

1. Cancellation Policy

  • Service-Based Engagements (Consulting, Development, Marketing):
    Clients may request a cancellation in writing within 48 hours of signing a service agreement, provided work has not yet commenced. Once work begins (strategy planning, design, or development), cancellations will not be accepted, and partial fees may apply depending on work completed.

  • Monthly Retainer Plans (e.g., Social Media Management, SEO):
    Retainer services require at least 15 days’ notice prior to the next billing cycle for cancellation. No mid-cycle cancellations will result in partial refunds.

  • Project Delays by Client:
    If a project is delayed by the client for more than 30 days without reasonable communication, we reserve the right to mark the project as completed and no refund will be processed.

 

2. Refund Policy

  • Non-Refundable Services:
    Due to the digital and custom nature of our services (design, development, marketing, consulting, etc.), all completed and delivered services are non-refundable.

  • Eligible Refunds:
    A refund may only be issued if:

    • The client has made a duplicate payment

    • A technical error on our part prevented service delivery

    • The cancellation was requested before the work commenced

  • Refund Timeline:
    Eligible refunds will be processed within 7–10 business days to the original payment method.

  • Dispute Resolution:
    If you’re unsatisfied with the service, we encourage you to contact us at support@akdron.com so we can evaluate and resolve the matter amicably.

 

Contact for Support

If you have questions regarding our policies, reach out to:

Akdron Consultancy Pvt. Ltd.
📧 Email: support@akdron.com
🌐 Website: https://www.akdron.com